Volunteers' Rights and Responsibilities

As a volunteer, you have the right:

  • To receive accurate information about the organisation and its policy and/or philosophy on volunteers.
  • To receive a clearly written, comprehensive job description.
  • To have a reasonable understanding of lines of accountability.
  • To be seen as belonging - through inclusion at meetings, social functions, etc.
  • To be seen as an individual, deserving of individual support while performing your  role.
  • To receive proper training, initially and on an on-going basis.
  • To know who to turn to with problems and difficulties.
  • To have your work valued by the organisation.
  • To regularly receive constructive feedback.                            -
  • To be trusted with confidential information if it is necessary in order to carry out your job.
  • To be safe on the job.
  • To be covered by insurance.
  • To have choices.
  • To be able to negotiate.
  • To be able to say No.
  • To carry out your role without being exploited.
  • To be taken seriously.
  • To be informed of the organisation’s policy on reimbursement of volunteer transportation costs.
  • To be consulted on matters which directly or indirectly affect you and your work.

As a volunteer, you have the responsibility:

  • To arrive on time.
  • To be reliable
  • To notify the appropriate person in the organisation if you are not available, or running late.  
  • To agree to the organisation’s policy on volunteers.
  • To respect confidentiality.
  • To respect the rights of the patients or residents and other workers in the organisation.
  • To have a non-judgmental approach.
  • To represent the interests of the organisation - not yourself.
  • To carry out the specified job description.
  • To give feedback, communicating relevant and important information.
  • To be accountable and to accept evaluation.
  • To be committed to the program.
  • To recognise personal and external limitations on commitment.
  • To acknowledge decisions made by staff.
  • To undertake training and have a good understanding of the organisation.
  • To address areas of conflict with the appropriate staff member, the coordinator of volunteers.
  • To ask for support when it is needed.