Nimbin Neighbourhood & Information Centre is funded by the Australian Department of Human Services to operate the Nimbin Centrelink Agency. As the staff are employees of the NNIC, and not Centrelink, and because they are from the local area, they have a special understanding of the needs of Nimbin and district clients.
The Nimbin Agency is open Monday to Friday from 10.00am to 2.30pm to answer all your enquiries and assist with forms or on-line issues.
At the Agency you can present most documents required by Centrelink such as ID to be faxed/sent to Centrelink. There are phones for contacting the Centrelink Call Centre yourself and you can access a free computer for Job Searches and other related Centrelink business.
You can also lodge Medicare forms at the Agency.
Our Agency provides a professional and empathetic service to the local and surrounding community.
Referrals are made to appropriate services if required and many customers can be referred to our Welfare workers. Referrals are also made to external services/departments if required.
Our Centrelink Agency staff can recognise and discuss with customers difficulties they may be experiencing and then support and refer them on with their consent. Staff attend regular Centrelink and other related training courses and updates.
A centrelink customer engagement officer viisits Nimbin to assist customers with any problems or difficulties., on every second Monday. Ask in the agency for more info and his next date in Nimbin.